Alcatel-Lucent

max-crm
MAX CRM
3 February,2016
team
TEAM Work Flow Management
3 February,2016

Alcatel-Lucent

alcatel
Overview:
• The Alcatel-Lucent OmniPCX Enterprise Communication Server (CS) is a highly scalable solution based on a pure software communication server platform that provides multimedia call processing for both Alcatel-Lucent and third-party clients/phones.

• The OmniPCX Enterprise Communication Server combines traditional telephone functions with support for Internet-based telephony and multimedia communication to create rich call-handling applications that deliver world-class business telephony features for medium, large, and very large sized companies. This suite of unified communication applications, includes a Web softphone, along with unified messaging and personal assistant applications.

Benefits:
• Ease-of-use: Easy to manage, deploy and maintain.

• Lower total cost of ownership: (TCO) through: fast and simple deployment and maintenance, reduced cost for integrating new applications, lower telecom bills from the use of VoIP, and improved user efficiency.

• Improved communication: Boosts employee productivity and customer interaction by delivering full services to all staff members at all locations.

• Protects IT investment: Advanced features are enabled for medium-sized as they are for large-sized companies, without needing dedicated, high-level technical resources and staff.

• Future-proof: Enables smooth migration towards new multimedia communications, whatever the existing network and IT infrastructure.

Features:
• Unified communications applications provide access to all communications services from any location, any device (e.g., GPRS mobile phones, digital and analog phones, Web browsers, PDAs, etc.).

• Web softphone improves real-time communication flow, providing access to corporate directory, messaging systems, third-party CRM/ERP applications, etc.

• Unified messaging and personal assistant applications provide easy access to messages anywhere, anytime, with call routing and screening functions available from any device.

• Enables companies to interact with customers through a variety of communication methods, including voice, fax, e-mail, Web conferencing, etc.

• Single, multi-OS software platform compatible with a large variety of hardware platforms tailed for any enterprise configuration.

• Powerful communication servers, installed on standard equipment, provide high-level performance and reliability.

• Open, flexible system with an independent infrastructure, enabling the integration of all existing IT resources and ensuring the system can evolve as needed.

• Standards-based solution optimized for multi-site and distributed environments, providing advanced services all across the organization, including branch offices and teleworkers.