TEAM Work Flow Management

alcatel
Alcatel-Lucent
3 February,2016
maxxxxxx
Max Contact Center
17 March,2016

TEAM Work Flow Management

team

BUSINESS THAT..Sounds

Overview:
Workflow-centric process management application for modelling and automation of typical department business operations. It minimizes dependency on IT allowing non-technical users to quickly set up and modify Workflows, Business Logic and Web Forms with drag and drop simplicity. .

Planning & Forecasting

Interactions Management Integrated with Workflow, and Key Performance Indicators

Productivity Tools

Real Time Business Automation, Corrective Actions, and Analytics

Analytics

Real-time Metrics, to enable immediate corrective actions, Business Upgrade