Tactful.AI

Helping you focus on what matters!

Omnichannel and AI powered customer care technology that helps your business thrive by enabling meaningful, rewarding, and effective engagement with your customers across digital platforms.

Up to 80% Better Customer Care Efficiency!

AI-Powered & Multilingual Automated Smart Answers
  • Interactive user interface on website, mobile app, Messenger & WhatsApp
  • AI powered search to find products or services based on data from catalog
  • Rich media including cards, articles, pictures, videos
  • Arabic and English dialects
  • Identity verification using Whatsapp Number, SMS,
    Facebook account, OTP, etc..
  • Answer for simple inquires
  • Self raise requests and tickets
Mobile Chat & Support with ZERO "Client-Side" Installation

ZERO software installation required at patient side

  • Can be embedded into any website, or mobile application
  • Works on smartphones or computer
  • Supports all operating systems
Website Interactive Assistant

Drives engagement and offers instant support

  • Easy to embed on any website
  • Offers instant support and answers
  • Actively engages visitors if AI detects they need help
  • Customizable themes
Follow ups & Notifications

Multi-channel customer outreach capabilities

  • Any channel with push notification enabled, e.g. email, SMS, WhatsApp, Messenger, mobile app push notifications
  • Programmable Policy related notifications
  • Programmable marketing campaigns to promote new offers and services
Offline Acquisition & Campaigns

Drive engagement from offline touch points

  • Acquire new customers, examples:
    • Scan and start conversation in any channel
    • Share QR code with your friends to get free consultation
  • Services short-cuts, examples:
    • Scan to get product
    • Scan to send feedback
    • Scan to get an offer

Tactful Unified Cognitive Customer Experience Platform

Create memorable and rewarding customer experiences using a state-of-the-art artificial intelligence and omnichannel technology