Alcatel-Lucent

TEAM Work Flow Management
3 February,2016
MAX CRM
3 February,2016
    Overview:
    • The Alcatel-Lucent OmniPCX Enterprise Communication Server (CS) is a highly scalable solution based on a pure software communication server platform that provides multimedia call processing for both Alcatel-Lucent and third-party clients/phones.

    • The OmniPCX Enterprise Communication Server combines traditional telephone functions with support for Internet-based telephony and multimedia communication to create rich call-handling applications that deliver world-class business telephony features for medium, large, and very large sized companies. This suite of unified communication applications, includes a Web softphone, along with unified messaging and personal assistant applications.

    Benefits:
    • Ease-of-use: Easy to manage, deploy and maintain.

    • Lower total cost of ownership: (TCO) through: fast and simple deployment and maintenance, reduced cost for integrating new applications, lower telecom bills from the use of VoIP, and improved user efficiency.

    • Improved communication: Boosts employee productivity and customer interaction by delivering full services to all staff members at all locations.

    • Protects IT investment: Advanced features are enabled for medium-sized as they are for large-sized companies, without needing dedicated, high-level technical resources and staff.

    • Future-proof: Enables smooth migration towards new multimedia communications, whatever the existing network and IT infrastructure.

    Features:
    • Unified communications applications provide access to all communications services from any location, any device (e.g., GPRS mobile phones, digital and analog phones, Web browsers, PDAs, etc.).

    • Web softphone improves real-time communication flow, providing access to corporate directory, messaging systems, third-party CRM/ERP applications, etc.

    • Unified messaging and personal assistant applications provide easy access to messages anywhere, anytime, with call routing and screening functions available from any device.

    • Enables companies to interact with customers through a variety of communication methods, including voice, fax, e-mail, Web conferencing, etc.

    • Single, multi-OS software platform compatible with a large variety of hardware platforms tailed for any enterprise configuration.

    • Powerful communication servers, installed on standard equipment, provide high-level performance and reliability.

    • Open, flexible system with an independent infrastructure, enabling the integration of all existing IT resources and ensuring the system can evolve as needed.

    • Standards-based solution optimized for multi-site and distributed environments, providing advanced services all across the organization, including branch offices and teleworkers.