TEAM Work Flow Management

CUBEX Contact Center
17 March,2016
Alcatel-Lucent
3 February,2016

    BUSINESS THAT..Sounds

    Overview:
    Workflow-centric process management application for modelling and automation of typical department business operations. It minimizes dependency on IT allowing non-technical users to quickly set up and modify Workflows, Business Logic and Web Forms with drag and drop simplicity. .

    Planning & Forecasting

    Interactions Management Integrated with Workflow, and Key Performance Indicators

    Productivity Tools

    Real Time Business Automation, Corrective Actions, and Analytics

    Analytics

    Real-time Metrics, to enable immediate corrective actions, Business Upgrade