Unified Agent Desktop

Social Media: Twitter, FB, WhatsApp, Instagram

Mobile App SDK

Integrated Chatbot

Knowledge Base, CMS

Instant Corrective Actions

Competition Analysis

Group Motivation, Self Evaluation& Wall Boards

Outbound Marketing via Automatic Dialer

Online Help Desk ticketing, Knowledge Base

Sales Force Automation

Surveys& Loyalty Programs

Brand Reputation Management

Track financial Growth

Customer Relationship Management CRM

Quality Assurance periodical Audit

Escalation Procedure, and workflows

Productivity tools ( Admin-Trouble Tickets-Calendars-Enhancements-Risks-Issues)

Service Level Agreements

Opening-Closing Greeting Script

Products& Services Evaluation

Number and Duration of Overlap/ Silence/MOH

Call Type, Trends& Traffic Analysis

Competition Analysis

Audio& Video Conferencing& Queuing

SMS Messaging and Voicemail to email

Interactive Voice Response (IVR), Call flow Designer

Call Detailed Recording, and Reporting

Redundancy& High Availability

Blinds& Deaf as a call center agents

Text to Speech and Voice Streaming

Vocal Call Steering via Speech Recognition

Integration with medical systems

Translation/ Tele-Learning

Online-Onsite reservation

Pre-Arrival Notifications SMS-MobileApp

Wall Boards

Reports, Dashboards

Multiple branches support

Check-in/Out with Map stamp

Productivity measurement

E-Commerce Integration

Loyalty Engine

Store and product listing creation