All-In-One Customer Experience Solution

Main Telecom was founded in 2001 after 15 years of field expertise. We have more than 20 Applications in Contact Centers, Business Process Automation, and Key Performance Indicators.

Artificial Intelligence

Popular Features

  • Unified Agent Desktop

  • Social Media: Twitter, FB, WhatsApp, Instagram

  • Mobile App SDK

  • Integrated Chatbot

  • Knowledge Base, CMS

Contact Center

Popular Features
  • Quality Monitoring& Reporting

  • Instant Corrective Actions

  • Competition Analysis

  • Group Motivation, Self Evaluation& Wall Boards

  • Outbound Marketing via Automatic Dialer

Customer Experience

Popular Features

  • Online Help Desk ticketing, Knowledge Base

  • Sales Force Automation

  • Surveys& Loyalty Programs

  • Brand Reputation Management

  • Track financial Growth

Process Streamline

Popular Features

  • Customer Relationship Management CRM

  • Quality Assurance periodical Audit

  • Escalation Procedure, and workflows

  • Productivity tools ( Admin-Trouble Tickets-Calendars-Enhancements-Risks-Issues)

  • Service Level Agreements

Speech Analytics

Popular Features

  • Opening-Closing Greeting Script

  • Products& Services Evaluation

  • Number and Duration of Overlap/ Silence/MOH

  • Call Type, Trends& Traffic Analysis

  • Competition Analysis

Unified Communications

Popular Features

  • Audio& Video Conferencing& Queuing

  • SMS Messaging and Voicemail to email

  • Interactive Voice Response (IVR), Call flow Designer

  • Call Detailed Recording, and Reporting

  • Redundancy& High Availability

Disabilities Enablement

Popular Features

  • Blinds& Deaf as a call center agents

  • Text to Speech and Voice Streaming

  • Vocal Call Steering via Speech Recognition

  • Integration with medical systems

  • Translation/ Tele-Learning

Queue Management System

Popular Features

  • Online-Onsite reservation

  • Pre-Arrival Notifications SMS-MobileApp

  • Wall Boards

  • Reports, Dashboards

  • Multiple branches support

Workflow Optimization

Popular Features

  • Check-in/Out with Map stamp

  • Productivity measurement

  • E-Commerce Integration

  • Loyalty Engine

  • Store and product listing creation

Need a personalized solution

We are always developing our products and services to meet all business requirements and aspects.

Award Winning Company

Start Growing With Main Telecom Now

Voice, Data network design, implementation, software applications, and Service Delivery. Our team consists of technical experts, software developers and business consultants able to tackle the most challenging issues faced by businesses in an era shaped by technology.

Maintelecom Benefits

Sales Professional

Your will Earn

  • Find and focus on high potentials that can actually win with help to choose the winning strategy

  • Creates & assign deals schedule meetings and measure performance

  • Visualize pipeline and forecast cash flows, evaluate campaigns

  • Evaluate campaign and internal process

Support Expert

Your will Earn

  • Delight your customer with stage bases target lines and timely automatic escalations

  • Collaborate multiple projects, tasks, issues

  • Customer portal enables trouble tickets case management, share files, FAQ,

  • Earn international service delivery capability recognition (CMMI)

Administration Manager

Your will Earn

  • Workforce management optimally plan resources, in a timely manner in order to deliver within commitments

  • Forecasting of workload and required staff

  • Management of working times and accounts

  • Analysis and monitoring of the entire process

300+ Customers

customers in over 12 countries growing their businesses with Main Telecom

Maintelecom Business Process

1- Contact

Understanding client’s Business Process, Key Concerns,
Priorities, Requirements & Preferences.

2- Planning

Tailoring a client specific solution for a successful engagement.
that helps identify issues & problems

3- Collaborate

Business process automation enables productivity increase, smooth, workflow, and better customer satisfaction

4- Optimization

Fine-tuning, rectifying, and improving the process flow post pilot program to ensure a seamless deployment

5- Deployment

Delivering proposed solution with guaranteed service
levels & total commitment to quality

6- Upgrade

Ensuring a well managed solution with ongoing
improvements

Learn and grow with award-winning support and a thriving community behind you.

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Customer
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Technical Support Teams
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Global Awards
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years of experience