MAIN TELECOM EVENTS
Boost Customer Service
CUBEX Connected Business
Main Telecom benefits
1Sales Professional:
You will earn : 1. Find and focus on high potentials that can actually win, then gives numbers that help to choose the winning strategy. 2. Creates & assign deals schedule meetings and measure performance. 3. Visualize pipeline and forecast cash flows, evaluate campaigns, and internal processes. 4. Evaluate campaign and internal process.
2Support Expert:
You will gain: 1. Delight your customer with stage bases target lines and timely automatic escalations. 2. Collaborate multiple projects, tasks, issues, risks… 3. Customer portal enables trouble tickets case management, share files, FAQ, and more…….. 4. Earn international service delivery capability recognition (CMMI), with proven service management and helpdesk platform.
3Administration Manager:
You will Control:
1. Workforce management optimally plan resources, in a timely manner in order to deliver within commitments
2. Forecasting of workload and required staff
3. Management of working times and accounts
4. Analysis and monitoring of the entire process
1. Workforce management optimally plan resources, in a timely manner in order to deliver within commitments
2. Forecasting of workload and required staff
3. Management of working times and accounts
4. Analysis and monitoring of the entire process
Main Telecom business process
1Contact:
Understanding client's Business Process, Key Concerns,
Priorities, Requirements & Preferences.
Priorities, Requirements & Preferences.
2Planning:
Tailoring a client specific solution for a successful engagement.
that helps identify issues & problems
prior to the actual deployment.
that helps identify issues & problems
prior to the actual deployment.
3Collaborate:
Business process automation enables productivity increase, smooth, workflow, and better customer satisfaction.
4Optimization:
Fine-tuning, rectifying, and improving the process flow post pilot program to ensure a seamless deployment.
5Deployment:
Delivering proposed solution with guaranteed service
levels & total commitment to quality.
levels & total commitment to quality.
6Upgrade:
Ensuring a well managed solution with ongoing
improvements.
improvements.
Main Telecom Awards
